At Geovana Mobile Pet Spa, we take pride in providing exceptional grooming services with a focus on the safety, comfort, and happiness of your pets. We believe in transparency and clear communication, so below you’ll find detailed policies designed to ensure a smooth and enjoyable experience for both you and your furry family members. Please take a moment to review these policies to understand how we operate and how we can best serve you and your pet. If you have any questions or need further clarification, feel free to contact us.

Cleanliness and Vaccinations

To maintain a hygienic environment, all grooming tools and areas are sanitized between appointments. We require all pets to be up-to-date on their Rabies vaccinations, and proof may be asked to be presented before any grooming services are provided. If your pet cannot be vaccinated due to health reasons, a veterinarian’s note is required.

Fear-Free Grooming

We prioritize your pet’s emotional and physical well-being at Geovana Mobile Pet Spa. Using fear-free grooming techniques, we strive to make the grooming experience as positive as possible. If necessary, we may split the appointment into multiple sessions to help pets who need time to adjust, ensuring a stress-free experience.

Matting Policy

Our “Humanity Over Vanity” approach means we prioritize your pet’s comfort over appearance. Mats can be painful, and we will shave them if needed to prevent discomfort. By scheduling an appointment, you acknowledge that Geovana Mobile Pet Spa is not responsible for any issues caused by or concealed by mats.

Medical Concerns and Senior Pets

We handle our grooming equipment with care, but grooming can sometimes reveal or exacerbate existing health issues. In case of an accident, you will be notified immediately. Urgent veterinary care will be sought at your expense, unless the injury is a direct result of our handling.

Double-Coated Dogs

We generally advise against shaving double-coated dogs as it can affect the coat’s growth and texture. However, we will equip you with the necessary information to make the best decision for your pet’s grooming needs.

Fleas and Ticks

Should fleas or ticks be discovered on your pet, we will contact you to pick them up immediately. A fee may be applied for the cleaning and lost appointment time, and a vet’s clearance will be required before the next grooming session.

Cancellation and No-Shows

Cancellations or rescheduling should be communicated at least 48 hours in advance. Late cancellations or no-shows may be subject to a cancellation fee. 

Payment Policy

Our pricing may adjust based on your pet’s condition and any additional services required. Payments are due right after the service has been rendered. Late payments will incur additional charges.

Pickup Policy

Please be prompt in picking up your pet after their grooming session. Late pickups will result in a fee for the additional care provided.

Satisfaction Guarantee

We aim to meet your expectations with every grooming session. Please check your pet upon pickup and request any necessary adjustments right away. We value your feedback and encourage it to help us improve.

Respectful Environment

We maintain a respectful working environment and have a zero-tolerance policy towards disrespectful behavior. Any misconduct towards our staff will lead to immediate termination of services.

We are excited to provide a grooming experience that you and your pet will love. Thank you for choosing Geovana Mobile Pet Spa and for trusting us with your pet’s care! 💜